Processing Time:
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges will be calculated and displayed at checkout. Once your order leaves our facility, it typically takes 8-15 business days to arrive at your address, depending on your location and carrier circumstances. While we work diligently with our carriers to ensure efficient delivery, occasional delays can occur.
Shipping Limitations to Remote Areas:
We ship from various locations worldwide, including our warehouses in China and Germany. Shipping to remote areas may be limited due to carrier restrictions. This includes Alaska, Hawaii, Armed Forces Americas, Remote Europe, Pacific, American Samoa, and others. Delivery options may be restricted and additional time may be required for deliveries to these areas.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
ArmorLite is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility.
Damages:
ArmorLite is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Shipping Costs and Liability:
All shipping costs are non-refundable. We strive to ensure every package is delivered on time and in good condition, but once the package leaves our facilities, we have limited control. We are not responsible for lost or stolen packages, but we will do our best to assist if issues arise during transit.
Guidance for Tracking and Receiving Orders:
Before contacting us, please double-check your tracking number to confirm the status of your order. Depending on the status, you may need to:
- Marked as Delivered: Check with neighbors or your household. If not found, wait an additional day and then contact us if the package remains missing.
- Still in Transit: Check for recent updates and contact the carrier for more information.
- Pending Delivery: Contact the carrier to understand the delay.
If you have spoken with the carrier and still need assistance, please contact our customer service team with your order number and details of the issue.
International Shipping Policy:
We ship worldwide. Rates and delivery times vary based on location. Your package may be subject to customs fees or taxes imposed by your country.
Returns Policy:
Please refer to our [Return Policy] for detailed information about returning your order.
Contact Us:
For questions regarding our shipping policy, please contact us at:
customer@armorliteshop.com
Thank you for shopping with ArmorLite!